The best software platform for marketing any business that sells online, driving billions of dollars of revenue for brands large and small, all over the world.
Klaviyo engaged us exclusively to find them a Senior Manager Customer Support to lead a team of 10 Customer Support Reps and help build out the team.
The criteria for the candidate was proven SaaS customer support and technical ticketing experience alongside solid team leadership.
Partnership
6 weeks from an initial briefing on the role to candidate signing contract
Market Map
Headhunted over 100 ecommerce SaaS and marketing SaaS companies
Delivery
15 candidates shortlisted; 8 candidates introduced
Success
1 Senior Manager, Customer Support hired to lead a team of 10 Customer Support Reps
Why Grey Matter?
- Market Knowledge: Our research team cut through the chaos and identify exactly which target companies are relevant for you and why
- Undivided Attention: We apply a comprehensive, three-tiered approach to the management of every partnership and offer you the service of a specialist Client Director, Account Manager and a Researcher
- Process Consultation: We can advise you on each and every stage of the hiring process including helping create your job description, recommending salaries, and advise on how to take your employer brand to market
- Monitoring Search Progress: Your Client Director will offer weekly or bi-weekly update reports, to highlight exactly where we are with the search and the progress being made
- Flexible, Personalised Service: From retained to contingency and in-house to external, we offer you the hiring service that best suits your needs and your budget
If you would like to hear more about our executive search offering or our traditional Grey Matter Recruitment offering then please get in touch with us directly.