A Science-first Relationship Marketing Hub, with an actionable Customer Data Platform at its core.
Optimove engaged us exclusively to find their VP of Customer Success to completely own the US and Latin American Customer Success, leading the team to achieve product adoption, renewal and expansion for their clients whilst nurturing strategic C-suite client relationships with the worlds biggest businesses.
The criteria for the role was a strong background in Marketing Tech SaaS and proven Customer Success leadership across onboarding, training, up-sell / cross-sell and renewals.
Partnership
6 weeks from an initial briefing on the role to candidate signing contract
Market Map
Headhunted over 107 different companies
Delivery
14 candidates shortlisted; 7 candidates introduced
Success
1 VP Customer Success hired to lead the US & LATAM Customer Success team
Why Grey Matter?
- Market Knowledge: Our research team cut through the chaos and identify exactly which target companies are relevant for you and why
- Undivided Attention: We apply a comprehensive, three-tiered approach to the management of every partnership and offer you the service of a specialist Client Director, Account Manager and a Researcher
- Process Consultation: We can advise you on each and every stage of the hiring process including helping create your job description, recommending salaries, and advise on how to take your employer brand to market
- Monitoring Search Progress: Your Client Director will offer weekly or bi-weekly update reports, to highlight exactly where we are with the search and the progress being made
- Flexible, Personalised Service: From retained to contingency and in-house to external, we offer you the hiring service that best suits your needs and your budget
If you would like to hear more about our executive search offering or our traditional Grey Matter Recruitment offering then please get in touch with us directly.