Fantastic opportunity to lead and scale an established customer support team and operations with an early-stage eCommerce solution, destined for dizzy heights.
The Company
Fast-growing, innovative company transforming the SaaS e-commerce tech landscape. Their all-in-one platform helps brands scale globally.
- $10M Series A funding (Series B imminent)
- Backed by top Investors and a co-founder with excellent IPO track record
- Innovative E-Commerce SaaS platform improving sustainability for the industry
- One stop solution for all eCommerce operations
- Experienced leadership team
The Role
- Manage and scale an established customer support team
- Design and implement scalable processes and operational cadence for high growth
- Collaborate closely with Customer Success and wider leadership tea to build and deliver Customer Support strategy
- Enhance and optimise ticket response and CRM capability to dive response quality and efficiency
Desired Experience
- Proven customer support/operations leadership experience within B2B Technology (ideally eCommerce SaaS)
- Experience driving efficiencies within ticket and CRM system (preferably Zendesk and HubSpot)
- Support career development and performance management
If you feel you have the relevant experience please reply to this advert or email your CV to joe@gmrecruit.co.uk